Simple Deadlines. Clear Rules.

Reshop Baltic applies a clear voluntary return structure depending on whether the product remains sealed or has already been opened.

One Standard Across the Store

Our inventory changes constantly, but our review principles remain the same across Reshop Baltic.

General Return Conditions

• The returned item must correspond to the item originally supplied
• The product must not have customer-caused damage
• The product should not show excessive wear or use
• Important supplied parts and accessories should be included
• Original packaging should be included where supplied
• Relevant manuals, certificates or documentation should be included
• Identification and authentication information must not be manipulated
• The product must not have been altered or improperly repaired
• Proof of purchase must be available

Opened Means Stricter Inspection

Opening ordinary packaging does not itself automatically prevent a return. However, an opened item's condition becomes especially important.

High-Value & Individually Identifiable Products

Additional inspection may be performed for high-value, limited, collectible, electronic, luxury or otherwise individually identifiable goods.

• Model or reference information
• Serial number or unique identifier
• Authentication characteristics
• Physical condition
• Supplied accessories and documentation
• Account-lock or device status where relevant

When a Voluntary Return May Be Refused

• The product has been extensively used, worn or damaged
• Important supplied components are missing
• The product has been altered, modified or improperly repaired
• Identification or authentication information has been manipulated
• The returned item does not correspond to the item originally supplied
• The product remains locked to a customer account where removal is required
• The product was specifically personalized or customized

Damaged, Defective, Incomplete or Incorrect

If your order arrives damaged, defective, incomplete or materially different from what you ordered, contact Reshop Baltic as soon as possible.

Defective, incorrect or non-conforming goods are handled separately from ordinary voluntary change-of-mind returns.

Four Simple Steps

Protect the Original Packaging

• Do not attach shipping labels directly to premium retail packaging
• Do not tape directly over original boxes where avoidable
• Do not write directly on original packaging
• Use suitable protective outer packaging
• Include relevant inserts, accessories and documentation

Exchanges & Replacements

The simplest way to receive a different item, variant or size is normally to return the current product where eligible and place a separate order. Because some products are limited, individually sourced or available only in small quantities, we cannot guarantee replacement availability.

Send It Safely

For ordinary change-of-mind returns, direct return shipping costs may be the customer's responsibility where permitted by law. High-value products may require tracked, insured or specially arranged return shipping.

Inspected, Then Refunded

Voluntary returns may be inspected for identity, condition and completeness before approval.

Approved voluntary refunds are normally issued to the original payment method and normally processed within 10 business days.

European Union 14-Day Statutory Right of Withdrawal

Where European Union distance-selling rules apply, an eligible consumer generally has the right to withdraw from an online purchase within 14 days after receiving the goods, subject to applicable statutory exceptions.

Opening ordinary retail packaging does not by itself automatically eliminate this statutory right.

Consumers may inspect goods to establish their nature, characteristics and functioning. Excessive handling may result in responsibility for diminished value where permitted by applicable law.

Before returning any product: contact Reshop Baltic and receive the appropriate instructions. Products sent back without prior contact may not be accepted under our voluntary return process.

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