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RESHOP BALTIC RETURNS

Return or Product Issue

Need to return a product or report an issue? Submit one complete request below and our team will review your order, product condition and return reason before providing the next steps.

Secure Review Order Verification Original Payment Refund

BEFORE YOU SUBMIT

Prepare your return request

Keep your order number, product packaging, accessories and relevant photos ready. Do not send the product back before receiving return instructions from Reshop Baltic.

01

Order Details

We need to identify the original Reshop Baltic order.

  • Order number
  • Customer name and email
  • Product name and model
  • Delivery date
02

Return Reason

Tell us exactly why you want to return the product.

  • Changed your mind / not suitable
  • Defective or not working correctly
  • Damaged during delivery
  • Wrong or incomplete item received
03

Product Condition

The condition and completeness of the product must be documented.

  • Original packaging
  • All accessories and components
  • Tags, manuals and documents
  • Matching serial numbers where applicable
04

Photos & Evidence

Photos help us review your request before the product is returned.

  • Product from several angles
  • Packaging and shipping box
  • Serial / model number
  • Photos or video of any defect

THE PROCESS

How Returns Work

From your request to the final resolution.
STEP 1

Submit Request

Complete the form with your order, product, return reason and supporting evidence.

STEP 2

Request Review

We verify your order, return eligibility, product condition and submitted information.

STEP 3

Return Instructions

If the return can proceed, Reshop Baltic sends the correct return instructions and address.

STEP 4

Inspection & Resolution

After receiving the product, we inspect it before the approved refund or replacement is processed.

RETURN ELIGIBILITY

Know Your Return Window

The form automatically checks these conditions.
14

Unopened products

Standard change-of-mind returns must be requested within 14 days of receiving the order.

7

Opened products

Under our voluntary return policy, an opened product must be returned within 7 days after opening and still remain within the applicable return period.

!

Defective or incorrect product?

Defective, damaged, incorrect or incomplete orders are reviewed separately and are not automatically rejected by the standard change-of-mind 7 / 14 day check.

RETURN REQUEST

Submit your request.

Complete all required information. The submit button will become available only when your request is complete and all confirmations have been accepted.

✓
Your request has been sent.

Reshop Baltic will review your request and contact you by email.

01

Customer Information

Information from the original order.

02

Order Information

We use the delivery date to check return eligibility.

Standard return eligibility is calculated from the date you received the product.
03

Product Details

Identify the exact product from your order.

04

Reason for Return

Tell us why you are submitting this request.

05

Product Condition

Tell us exactly what happened after delivery.

Packaging opened? *
Opened-product return eligibility is limited to 7 days after opening under the Reshop Baltic voluntary return policy.
Product used? *
Original packaging available? *
All accessories included? *
06

Return Eligibility Check

The result updates automatically from your information.

?
Complete the information above

Select your return reason, delivery date and product condition to check your return window.

07

Photos & Video

Add evidence showing the product condition.

Upload your media first.
Use Google Drive, Dropbox, iCloud, WeTransfer or another file-sharing service and make sure the link can be opened.
Required for defective, damaged, incorrect or incomplete products.
08

Preferred Resolution

Tell us what solution you would prefer.

Replacements are subject to product availability and final approval by Reshop Baltic.
09

Additional Information

Add anything else our team should know.

10

Confirm Your Request

All four confirmations are required before the request can be submitted.

Complete your request Fill all required fields and confirm all four statements.
Need help before submitting? reshopbaltic.info@gmail.com